At Health Paradise Sdn Bhd, we are committed to safeguarding your privacy and ensuring the highest level of security for your personal data. This Privacy Policy outlines how we collect, use, process, disclose, and protect your information in compliance with the Malaysian Personal Data Protection Act (PDPA) 2010.
1. Consent and Information We Collect
By providing your personal data to us, you consent to the collection, processing, and storage of your information as outlined in this policy. We only collect personal information that is voluntarily submitted and essential for providing you with a seamless shopping experience.
The types of personal data we may collect include:
- Identity Data: Full name, date of birth, and gender.
- Contact Data: Billing address, delivery address, email address, and phone number.
- Transaction Data: Details about payments, bank account numbers, and products you have purchased from us.
2. Purpose of Processing Your Personal Data
In accordance with the PDPA 2010, your personal data is collected and processed strictly for the following purposes:
- Order Fulfillment: To process transactions, manage logistics and product deliveries, and update you on your order status.
- Account Customization: To maintain your profile and enhance your user experience on our website.
- Marketing and Communications: To share curated updates regarding our latest product launches, exclusive promotions, and wellness events (which you may opt out of at any time).
- Legal & Administrative Compliance: To fulfill internal auditing, regulatory requirements, and any applicable legal obligations.
3. Confidentiality and Third-Party Disclosure
Your trust is paramount to us. We strictly maintain the confidentiality of your personal identification details and sensitive financial data.
We do not sell, trade, or share your personal information with unauthorized third parties. However, to fulfill your orders, your data may be shared with trusted service providers, including:
- Secure payment gateways to process transactions.
- Logistics and courier partners to deliver your purchases.
- Internal entities within Health Paradise Sdn Bhd for administrative purposes.
All external partners are contractually bound to implement strict security measures and process your data solely for the purposes specified by us.
4. Your Rights Under the PDPA 2010
As a valued customer, you hold the following rights regarding your personal data under Malaysian law:
- Right of Access: You may request access to the personal data we hold about you.
- Right of Correction: You have the right to request the correction or update of any inaccurate, incomplete, or outdated personal information.
- Right to Withdraw Consent: You may withdraw your consent for us to process your personal data for marketing or other secondary purposes at any time.
5. Data Security
We implement robust, industry-standard security applications and protocols to protect your personal data from unauthorized access, accidental alteration, illegal disclosure, or data breaches.
While we employ rigorous measures to safeguard your information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We continuously review and upgrade our security systems to mitigate risks.
6. Changes to This Privacy Policy
Health Paradise Sdn Bhd reserves the right to modify, update, or amend this Privacy Policy at any time without prior notice to comply with changing legal standards or business operations. We encourage you to review this page periodically.
7. Contact Us
If you wish to access or correct your personal data, withdraw your consent, or if you have any questions regarding our compliance with the PDPA 2010, please contact our Data Protection representative at:
Health Paradise Sdn Bhd
Email: [email protected]
Phone: +6016 724 1027 / 03-8021 7713