Return and Refund Policy

Return & Refund Policy

Thank you for shopping with Health Paradise. We are dedicated to delivering premium quality organic products to your doorstep. If you receive an item that is damaged or incorrect, we are here to assist you swiftly.

Please review our policy below regarding returns, exchanges, and refunds.

1. Conditions for Returns and Exchanges

We accept requests for returns or exchanges strictly under the following two conditions:

• Damaged Products: Items that are found to be physically damaged or defective at the time of delivery.
• Incorrect Products: Items delivered do not match the product type, variant, or name specified in your order confirmation.

Important Note: For Incorrect Products, items must be returned in their original, unaltered condition. We cannot accept returns if the original packaging (including boxes, tamper-evident seals, plastic wrap, or seal tape) has been opened, broken, or damaged.

2. How to Initiate a Return (Within 7 Days)

If your order meets the criteria above, please notify us within seven (7) days of receiving your delivery.

Please contact our customer support team via email at [email protected] or via WhatsApp at +6016-724 1027 with clear photographic proof of the damaged or incorrect item.

To help us process your request faster, please include the following details:

• Order Number:
• Customer Name:
• Contact Number:
• Product(s) to Return/Exchange:
• Reason for Return: [Damaged / Incorrect Item]

3. Inspection and Return Shipping

Once we receive your request and photo evidence, our team will conduct a preliminary assessment.

• Upon validation, we will contact you with instructions on how to ship the item back to us. The item must be posted back within seven (7) days from our confirmation date.
• Shipping Reimbursement: If the claim is verified and confirmed as damaged or incorrect upon physical inspection, Health Paradise will fully reimburse your return shipping costs.

4. Processing Exchanges and Refunds

• Exchanges: Replacement items will be dispatched immediately upon receipt and inspection of the original returned product, subject to stock availability.
• Refunds: If a replacement item is out of stock, a full refund will be issued to your original payment method.
• Timeline: Standard processing for replacements or refunds takes 7 business days. During peak promotional seasons, please allow up to 14 business days for completion.

5. Order Cancellations

Please review your cart carefully before finalizing your purchase. Once payment has been successfully processed, order cancellations are not permitted.