Terms of Service
Overview
This website and domain name are owned and operated by HEALTH PARADISE SDN. BHD. [Company Registration No. 454299-W] (referred to as “Health Paradise”, “us”, “our”, or “we”).
Access to and use of this website, including the products and services available through it (collectively, the "Services"), are subject to the following terms, conditions, and notices (the "Terms of Service"). By using our Services or purchasing from our platform, you agree to all of these Terms of Service, which, along with our Privacy Policy and Return & Refund Policy, govern our relationship with you.
We reserve the right to update or amend these Terms at any time without prior notice. We encourage you to review this page regularly to stay informed of any changes.
1. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence, or that you have given us express consent to allow any of your minor dependents to use this site.
- You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including, but not limited to, copyright and intellectual property laws).
- You must not transmit any worms, viruses, malware, or any code of a destructive nature.
- A breach or violation of any of these Terms will result in an immediate termination of your access to our Services.
2. General Conditions
- We reserve the right to refuse service to anyone, for any reason, at any time.
- You acknowledge that your content (excluding sensitive credit/debit card details) may be transferred unencrypted over various networks and undergo changes to adapt to technical requirements of connecting networks or devices. Financial payment data is always encrypted during transmission.
- You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.
3. Accuracy, Completeness, and Timeliness of Information
- While we strive for excellence, we are not responsible if information made available on this site is occasionally inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
- We reserve the right to modify the contents of this site at any time, but we have no obligation to update any historical or current information on our site. It is your responsibility to monitor changes to our platform.
4. Modifications to the Service and Prices
- Prices for our products are subject to change without prior notice.
- We reserve the right at any time to modify, suspend, or discontinue the Service (or any part or content thereof) without notice.
- We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of our Services.
5. Products and Online Sales
- Certain premium products or services may be available exclusively online through our website. These items may have limited quantities and are subject to return or exchange strictly according to our Return & Refund Policy.
- We make every effort to display the colours and images of our products as accurately as possible. However, we cannot guarantee that your monitor or screen's display will perfectly reflect the actual colour of the physical item.
- We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit the quantities of any products we offer.
6. Accuracy of Billing and Account Information
- We reserve the right to refuse or cancel any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order (including orders placed under the same customer account, the same credit card, or the same billing/shipping address).
- If we alter or cancel an order, we will attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was placed.
- We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, or distributors.
- You agree to provide current, complete, and accurate purchase and account information for all transactions, and promptly update your profile (including email address and payment details) so we can complete your transactions efficiently.
7. Optional Third-Party Tools
- We may provide you with access to third-party tools (such as logistics trackers or interactive elements) over which we neither monitor nor have any direct control.
- You acknowledge that we provide access to such tools ”as is” and “as available” without any warranties, representations, or endorsements. Health Paradise shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
8. Third-Party Links
- Certain content, products, and services available via our platform may include materials from third parties.
- Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating their content, accuracy, or safety, and we assume no liability for third-party materials, products, or transactions.
9. User Comments, Feedback, and Submissions
- If you send us creative ideas, suggestions, product reviews, proposals, or other materials (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use those Comments in any medium.
- We are under no obligation to: (1) maintain any comments in confidence; (2) pay compensation for any comments; or (3) respond to any comments.
- You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or proprietary rights. You are solely responsible for the accuracy and legality of any comments you make.
10. Promotions, Campaigns, and Discount Codes
- From time to time, Health Paradise may run promotional offers, sales, or issue discount codes for use on the online store.
- All promotions are subject to specific terms, validity dates, and minimum spend requirements as explicitly stated during the campaign.
- Discount codes cannot be used in conjunction with other offers, sales, or vouchers unless stated otherwise. We reserve the right to amend, suspend, or cancel any ongoing promotion or discount code at our sole discretion without prior notice.
11. Contests, Giveaways, and Lucky Draws
- Any contests, giveaways, or lucky draws organized by Health Paradise via our website or official social media channels will be governed by these Terms alongside the specific rules of that campaign.
- By participating, entrants agree to be bound by the official rules and the decisions of Health Paradise, which are final and binding.
- Prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash unless specified. We reserve the right to substitute any prize with another of equivalent value, or cancel a contest if technical or legal issues compromise its integrity.
12. Personal Information
Your submission of personal data through the online store is strictly governed by our Privacy Policy, which is compliant with the Malaysian Personal Data Protection Act (PDPA) 2010.
13. Errors, Inaccuracies, and Omissions
- Occasionally, text on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and stock availability.
- We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is found to be inaccurate at any time without prior notice (including after you have submitted your order).
14. Prohibited Uses
In addition to other restrictions set forth in these Terms, you are prohibited from using the site or its content:
- For any unlawful purpose or to solicit others to perform unlawful acts.
- To violate any local, national, or international regulations, laws, or ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To submit false or misleading information, or upload/transmit malicious code or viruses.
- To collect or track the personal data of other users, or engage in scraping, crawling, phishing, or spamming.
- We reserve the right to terminate your use of the Service for violating any prohibited uses.
15. Disclaimer of Warranties; Limitation of Liability
- We do not guarantee, represent, or warrant that your use of our online service will be completely uninterrupted, timely, secure, or error-free.
- The Service and all products delivered to you through the website are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.
- In no case shall Health Paradise Sdn Bhd, our directors, officers, employees, affiliates, partners, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, lost savings, or loss of data—arising from your use of the service or any products procured through the website.
16. Indemnification
You agree to indemnify, defend, and hold harmless Health Paradise Sdn Bhd, our parent company, subsidiaries, affiliates, partners, directors, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any applicable law.
17. Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.
18. Governing Law and Jurisdiction
These Terms of Service, along with your use of this website, are governed exclusively by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Malaysian courts.
19. Contact Information
If you have any questions, queries, or clarifications regarding these Terms of Service, please contact our administrative team at:
Health Paradise Sdn Bhd
Email: [email protected]
Phone: +6016-724 1027
